Availability of items
All items with stock are visible on the web. In case there is no product in stock, the pre-purchase option of the product will appear. This product will be paid 100% before starting production and will be delivered between 30 and 45 days after the order has been canceled, according to the difficulty of the product.
You can make your payment by debit / credit card through the following means:
Visa, MasterCard, American Express and PayPal.
The customer will receive notification of their purchase at the time the payment is processed.
Your card can be rejected for one of the following reasons:
• The card could be expired. Check that your card does not exceed the validity date.
• The limit of the card may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
• Some entered data may be incorrect. Check that you have correctly filled in all the necessary fields.
Once your order is received, we have 24 hours to confirm if we have the product in stock. After receiving the confirmation email, we have 72 hours to send you the confirmation email.
Once the order is sent to the registered address, you will receive an email with a guide number so you can track your order, in the case of international purchases. In the case of national purchases, you must receive the product within 72 hours maximum.
Orders received before 2:00 p.m. will be processed on the same day, and orders received after this time will be processed the next business day.
Orders will be processed from Monday to Friday. Orders received on Saturdays, Sundays and / or holidays will be processed on the next business day.
Purchases that are equal to or greater than US $ 300 or its equivalent in the currency of the country will be sent free of charge to the customer. This applies to purchases on a single ticket.
Shipments do not include import taxes from the country of destination, these must be assumed by the customer.
Delivery times depend on the place and availability of the product.
If you did not receive your order within the stipulated period, please contact us through the following email: [email protected]
We will check with the parcel company what happened and we will contact you to give you an answer.
The cost of shipping depends on the destination, weight and volume of the order.
All domestic shipments are made by private or public parcels, according to availability.
Todos los envíos internacionales son hechos a través de DHL de acuerdo a su tarifario.
Refunds, exchanges and returns
In no case can a refund be made for the amount of money paid. All returns will be made in kind (for another item).
All changes and returns must be authorized by SOPHIA LERNER. Any piece of change must be new, in perfect condition and with its corresponding labels.
The options to request changes will be authorized only and exclusively for the following reasons:
a) You received an incorrect item that you requested (model, size, color)
b) You want to request a change of size (according to the size guide established)
The term for any change is 15 calendar days from the receipt of the order (according to the delivery date of the Courier).
Once authorized the change, you must go to the parcel of your choice and send the package to the following address:
Cal. General Borgoño 770A
On behalf of Sophia Lerner
The shipping fee to the distribution center must be covered by the customer, as well as the return of the garment to the final destination. The company is not responsible for paying any freight for exchange and / or refund issues.
Sophia Lerner reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were sent.
Offers and discounts
In the case of acquiring a pledge with a discount, it is acquired as a final sale; that is, changes, refunds, or refunds are not accepted in any of the articles without exception.